Your Privacy Is Our Priority

h77 Privacy Policy

h77 is fully committed to protecting your personal information. Below is a detailed description of how we collect, use and keep your information secure.

Last Updated: January 2026 | This policy applies to users in Bangladesh.

Table of Contents

1 Introduction and Scope

h77 ("we", "our", "platform") is an online gaming and sports betting service provider in Bangladesh. This privacy policy has been prepared for users of the h77 website and all related services.

When you register on the h77 website, log in, or use any of our services, you are considered to have agreed to the terms of this privacy policy. This policy applies in conjunction with our Terms and Conditions.

h77 treats your personal information with the utmost importance. We follow international standards in data protection and never sell your information to third parties without your consent.

This policy has been written in accordance with the laws and regulations of Bangladesh and is composed in Bengali so that our users can understand it easily.

2 Information Collection

h77 collects user information in various ways. Below is a detailed description of the types of information we collect.

2.1 Information You Provide Directly

When you create an account or use our services on h77, we collect the following information:

  • Full name (for identity verification)
  • Date of birth (for age verification — for users aged 21 and above only)
  • Email address
  • Mobile number
  • Payment information (bKash, Nagad, Rocket account numbers)
  • National ID card or passport number (when required for KYC verification)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

  • IP address and geographic location (approximate)
  • Device type, operating system and browser information
  • Site browsing history (within h77)
  • Game play history and transaction records
  • Login time and session information
  • Cookies and local storage data

2.3 Information Received from Third Parties

For the purpose of improving service quality and preventing fraud, we may sometimes receive information from payment processors or identity verification agencies.

3 Purpose of Using Information

h77 uses collected information only for specific and lawful purposes. The main purposes for which we use information are as follows:

  • Account Management: To create, manage and ensure the security of your account.
  • Service Delivery: To carry out gaming, betting and financial transactions.
  • Payment Processing: To manage secure deposits and withdrawals via bKash, Nagad and Rocket.
  • Identity Verification: To complete the KYC (Know Your Customer) process.
  • Customer Support: To resolve your issues, inquiries and complaints.
  • Fraud Prevention: To detect unauthorized transactions and fraudulent activity.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Service Improvement: To analyze and improve the user experience.
  • Promotional Communications: To send you bonuses, offers and updates with your consent.
We will never use your information for any purpose unrelated to h77. We verify the necessity of each use of information before proceeding.

4 Sharing Information with Third Parties

h77 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket), identity verification and technical services. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed under court orders, lawful requests from government authorities, or obligations under applicable law.

4.3 Fraud and Security

Information may be shared with relevant authorities to investigate serious fraud, money laundering or other illegal activities.

4.4 Business Transfers

In the event of a restructuring, merger or sale of h77's business operations, user information may be transferred. Users will be notified in advance in such cases.

5 Cookies and Tracking Technologies

h77 uses cookies and similar technologies to improve the user experience and ensure the proper functioning of the platform.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security and process payments. Declining these cookies will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and language settings, freeing you from having to configure settings each time you visit.

5.3 Analytics Cookies

We collect anonymous analytics data to analyze platform usage and improve service quality. You can disable these cookies from your browser settings.

Cookies can be managed from your browser settings. Please note that disabling certain cookies may limit some features of h77.

6 Information Security Measures

h77 applies industry-leading security measures to protect your personal information. Our security framework is organized at the following levels:

6.1 Encryption Technology

All data on our platform is transmitted using SSL (Secure Sockets Layer) encryption technology. When you see "https" and a padlock icon in your browser's address bar, your connection is secure.

6.2 Data Storage Security

Stored data is kept on encrypted servers. Passwords are never stored directly — only strong hashing algorithms are used.

6.3 Access Control

Access to your information is restricted to authorized personnel only and on a need-to-know basis. Every access is logged and reviewed regularly.

6.4 Continuous Monitoring

Our security team monitors systems 24/7. Suspicious activity is detected and addressed immediately.

However, no system is completely impenetrable. You also need to stay vigilant about your account security — use a strong password and never share your login details with anyone.

7 User Rights

As an h77 user, you have the following rights regarding your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request through our support team, we will provide a summary of your information.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. Contact us via live chat to update your name, email or contact details.

7.3 Right to Deletion

After submitting an account closure request and once specific legal obligations have been fulfilled, you may request the deletion of your personal information. However, financial transaction records are retained for a specified period as required by law.

7.4 Right to Withdraw from Promotional Communications

You may stop receiving promotional emails or messages at any time. This can be done from your account settings or through the support team.

We generally process any requests regarding your information within 30 business days. For complex requests, we will notify you in advance.

8 Data Retention Period

h77 does not retain your information indefinitely. Information is retained according to specific policies:

  • Active account information: Retained for as long as the account remains active.
  • Financial transaction records: Retained for a minimum of five years after account closure as required by law.
  • KYC verification documents: Retained for a specified period after account closure in accordance with applicable law.
  • Customer support communications: Retained for two years from the date of last contact.
  • Analytics data: Used in anonymous form for service improvement.

Once the retention period ends, information is securely deleted or fully anonymized so that identity cannot be determined in any way.

9 Privacy of Minors

h77 strictly refrains from providing services to anyone under the age of 21. Our platform is for adults only (21+).

Age verification is mandatory during the registration process. We do not knowingly collect any personal information from individuals under the age of 21.

If a parent or guardian becomes aware that their child under the age of 21 has created an account, please contact us immediately at [email protected]. We will delete the relevant account and information without delay.

10 Policy Changes

h77 may update this privacy policy from time to time. Reasons for changes may include:

  • Addition of new services or features
  • Changes in laws or regulations
  • Improvements to security measures
  • Improvements based on user feedback

For significant changes, we will provide notice via your registered email and/or on the platform. The updated policy will take effect from the date of publication.

Continued use of the platform after changes have been made will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

11 Contact

If you have any questions, concerns or requests regarding this privacy policy, you can reach us in the following ways:

  • Email: [email protected]
  • Live Chat: Available 24/7 from any page on the site, in Bengali

We will address any legitimate request regarding your privacy with the utmost importance and resolve it as quickly as possible.

For other h77 policies, see our Terms & Conditions and Responsible Gaming pages.